Is Haven available in every state?

Currently, patients anywhere in the state of Colorado may connect for telehealth visits at Haven.

House calls are available only to patients in the greater Colorado Springs area.

Do you take insurance?

Yes! Haven is currently accepting Medicare, Colorado Medicaid, Aetna, and CHAMPVA. We will begin working with TriWest, BCBS, United Healthcare, and most private insurances by May, 2025. Check back frequently for updates.

Can I use my HSA/FSA funds?

Yes. HSA/FSA funds may be used to cover co-pays or visit costs under our fee-for-service option. However, the IRS does not currently permit the use of HSA/FSA funds for monthly membership fees.

When should I call or text my provider?

Examples of questions for texts or phone calls include questions about medication interactions or side effects, guidance around the need for ER or urgent care, clarification of your treatment plan, or short-term prescriptions when medicine is lost or forgotten during travel. For follow-ups (including medication refills) and new non-urgent concerns, please message your provider via the app or schedule a visit with us.

Where does Haven offer house calls?

Haven offers house calls when needed to patients living in the greater Colorado Springs area, to include Fountain, Colorado Springs, Peyton, Falcon, Woodland Park, and Monument. On rare occasions, extreme winter weather may affect house call availability.

What if I need labs, imaging, or a referral to a specialist?

As with a clinic-based primary care, we partner with local labs, hospitals, imaging facilities, and specialty clinics to ensure our patients receive comprehensive care.