1. What makes Haven Health different from a traditional primary care clinic in Colorado Springs?

Haven Health offers a unique, patient-centered approach to primary care in Colorado Springs by providing both telemedicine and in-home house calls, in addition to traditional care. Our model eliminates the need to travel or sit in waiting rooms, making healthcare more convenient and accessible, especially for seniors, families, and patients with mobility issues. We bring high-quality, compassionate care directly to your home or device.

2. How do house calls and telemedicine appointments work at Haven Health?

Haven Health makes it easy to get care wherever you are. For house calls, a licensed provider comes directly to your home at a scheduled time. For telemedicine visits, you connect with your provider via secure video or phone from your smartphone, tablet, or computer. Both options offer full primary care services, including chronic disease management, sick visits, medication refills, and wellness exams.

3. Is the quality of care the same with telemedicine or a house call as it is in a clinic?

Yes. At Haven Health, we hold all care, whether telemedicine, house call, or in-person, to the same high standards. Our licensed providers offer thorough, evidence-based care using secure technology and in-home tools. Most common primary care needs can be addressed without stepping foot in a clinic, and if further care is needed, we’ll help coordinate it.

4. What areas around Colorado Springs does Haven Health serve for house calls?

Haven Health currently provides house call services across Colorado Springs and surrounding areas, including Fountain, Peyton, Falcon, Manitou Springs, Monument, Security-Widefield, and parts of Teller County. If you're unsure whether we serve your area, contact our office and we’ll be happy to check your address.

5. Which insurance plans does Haven Health accept?

Haven Health proudly accepts a wide range of insurance plans to keep care accessible. We currently accept:

• Medicare

• Colorado Medicaid

• TriCare

• TriWest

• CHAMPVA

• Aetna

• United Healthcare

• Cigna

• Colorado Access
  We will also be accepting Anthem Blue Cross Blue Shield (BCBS) soon.

  Don’t see your insurance listed? Call us to verify coverage.

6. Do I have to pay extra for a house call or telemedicine visit with Haven Health?

No. If we accept your insurance, telemedicine and house call visits are billed just like regular office visits, and you won't pay anything extra beyond your standard co-pay or deductible. We believe high-quality care should be convenient and affordable.

7. What medical issues can Haven Health treat through telemedicine or house calls?

Haven Health can treat a wide range of primary care conditions through telemedicine and house calls, including:

• Cold, flu, and respiratory symptoms

• Chronic disease management (e.g., diabetes, hypertension)

• Medication refills and reviews

• Mental health check-ins, to include ADHD

• Preventive care and wellness exams

• Sports, daycare, and camp physicals

• Minor injuries or infections
  If something requires in-person care beyond our scope, we’ll coordinate appropriate referrals.

8. Does Haven Health provide primary care for children and pediatric patients?

Yes! Haven Health proudly offers comprehensive primary care for children through both house calls and telemedicine. Our experienced providers can treat a wide range of pediatric concerns, including:

• Common childhood illnesses (cold, flu, ear infections)

• Rashes and minor skin conditions

• Wellness checks and school physicals

• Developmental screenings

• Immunizations (when available via mobile care)

• Asthma and allergy management

We understand that children often feel more comfortable being treated at home, and our compassionate team knows how to engage kids in a calm, friendly way. We bring trusted pediatric care right to your door (or screen).

9. Can I choose between a house call or telemedicine?

Yes. Patients at Haven Health can choose the care format that best fits their needs. Whether you prefer the comfort of a home visit or the convenience of telemedicine, our team works with you to customize your care experience.

10. Who are the providers at Haven Health, and what are their qualifications?

Haven Health is staffed by a team of experienced, compassionate, and board-certified healthcare providers, with extensive backgrounds in primary care, urgent care, pediatrics, hospital, and home-based medicine. Our mission is to build lasting relationships with patients and provide attentive, personalized care.

11. How do I schedule an appointment with Haven Health in Colorado Springs?

Scheduling is easy! You can call us directly, book online through our website, or use our patient portal to request a house call or telemedicine visit. We offer flexible scheduling and same-day appointments when available.

12. Is Haven Health a good fit for seniors or patients with limited mobility?

Absolutely. Haven Health is ideal for seniors, people with disabilities, and anyone who has difficulty traveling to a clinic. Our in-home and virtual care options make it easier to stay on top of your health without added stress or transportation challenges.

13. What if I need lab tests, imaging, or a specialist referral?

Haven Health can order labs, imaging, and refer you to specialists as needed. Imaging and EKGs can often be done at home or at a local partner facility. We coordinate everything so your care is seamless, even when outside services are involved.

14. Is my personal health information safe during telemedicine visits?

Yes. Haven Health uses HIPAA-compliant technology to ensure that all telemedicine visits are private, secure, and confidential. Your medical information is protected just as it would be in a traditional clinic setting.

15. Will Haven Health be accepting more insurance plans in the future?

Yes. We are always working to expand our network and bring care to more patients by accepting additional insurance plans. We're currently preparing to accept Anthem Blue Cross Blue Shield (BCBS). Follow us on social media or check our website for the latest updates.

16. Are there any medical conditions Haven Health does not treat?

Yes. While Haven Health provides a broad range of primary care services through house calls and telemedicine, there are certain conditions and emergencies that are beyond our scope or not appropriate for a house call. We do not treat life-threatening emergencies, severe injuries, or conditions requiring hospital-based care. Examples of services not available at Haven Health include:

• Chest pain or signs of a heart attack

• Stroke symptoms

• Severe bleeding or trauma

• Broken bones requiring setting or splinting

• Suicidal thoughts or psychiatric emergencies

• Routine pelvic exams and Pap smears

• Prescribing of narcotic pain medications or benzodiazepines

If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room. For other non-emergent care, Haven Health is here to help you safely and conveniently.